Shipping costs will be calculated by weight at checkout. All Australian domestic orders will be sent via Sendle, excluding those in the Sydney region and PO Boxes.

Unfortunately, I do not offer international shipping due to the pieces being fragile. But please feel free to email me and I will do my best to help if possible.

Unfortunately I do not offer exchanges or refunds. Please select carefully when choosing your items online. I understand that ceramics are very tactile (and the web is not!) so I have done my best to ensure each piece has been photographed in the best way possible to help your decision when choosing a piece.

Absolutely! I love to meet the new owners of my handmade pieces. My studio is on the Northern Beaches of Sydney. So if you live nearby please email me to make an appt to pick up your piece. There is an option at checkout to collect your items from my studio via appointment.

Yes I do. I am very happy to work with you on a special piece that fits under my brand vision of what Tucana is all about. Please send me an email for custom orders, and I will do my best to accomodate your request. Please note, the ceramic process does take time so please bear this in mind. But good things come to those who wait!

Each Tucana piece is made from high-fired stoneware clay which has been vitrified during the firing process, and is non-porous. Some of my own glazes have a chalky, matt finish which is what gives them the texture and tactile feel that I love. The matt finish is due to the presence of tiny pinholes on the surface. These pinholes may colour over time due to tannins in food and drink. If you wish to remove any discolouring (which I think adds to the character!) this can be lessened by soaking overnight in vinegar.

All of my work is dishwasher safe, however it will always benefit from a little extra love and care so hand washing is preferable.

There is no food safe certificate for handmade pottery, however I do test my pieces regularly in ways recommended by ceramic educators in a home environment.